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Duet Terms of Service

By using the Duet web site, you are agreeing to be bound by the following terms and conditions ("Terms of Service").

Duet reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: https://duetpartner.com/terms

Account Terms

  1. You must provide your legal name, a valid email address, and any other information requested in order to complete the signup process.
  2. Your login may only be used by one person. You may create separate logins for as many students as you'd like.
  3. You are responsible for maintaining the security of your account and password. Duet cannot and will not be liable for any loss or damage from your failure to protect your login information, including your password.
  4. You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have accounts under your account).
  5. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Payment, Refunds, Upgrading and Downgrading Terms

  1. A valid credit card or Paypal account is required for paying accounts, once the free trial period has ended. Free accounts are not required to provide payment information.
  2. If you initially sign up for a free trial on a paying account, and you do not cancel that account within 30 days, you will be sent an email allowing you to begin paying for your subscription. If you choose not to pay once your trial has expired, your account will be suspended until payment is received.
  3. The Service is billed in advance on a monthly or yearly basis. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made. The only acceptable refunds will be duplicated payments and refunds approved by the billing department.
  4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.

Modifications to the Service and Fees

  1. Duet reserves the right to modify, suspend, or discontinue the Service at any time for any reason with or without notice.
  2. Duet reserves the right to change our monthly fees upon 30 days notice from us. Fee change notices may be posted to the Service or on the Duet website or blog.

Cancellation and Termination

  1. You alone are responsible for the proper cancellation of your account. You may cancel your account from the "My Account" page after logging into your account. If you are paying by Paypal, you are also responsible for canceling your Paypal subscription to Duet to prevent them from sending further payments as canceling your Duet account does not trigger cancellation of your Paypal subscription.
  2. All of your Content will be immediately deleted from the Service upon cancellation.
  3. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
  4. Duet, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. Duet reserves the right to refuse service to anyone for any reason at any time.

Copyright and Content Ownership

  1. Duet owns the intellectual property rights to any and all protectable components of the Service, including but not limited to the name of the Service, artwork and end-user interface elements contained within the Service, many of the individual features, and the related documentation. You may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or dissemble any aspect of the Service which Duet owns.
  2. Duet claims no intellectual property rights over the Content you upload or provide to the Service. However, by using the Service to send Content, you agree that others may view and share your Content.

General Conditions

  1. Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis.
  2. You agree not to resell, duplicate, reproduce or exploit any part of the Service without the express written permission of Duet.
  3. You may not use the service to store, host, or send unsolicited email (spam) or SMS messages.
  4. We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
  5. You understand that the Service can be used for transmission of your Content, and that during processing, your Content, including invoices, payment reminders, and personal messages, may be transferred unencrypted over the internet.
  6. You may not use the service to transmit any viruses, worms, or malicious content.
  7. Duet does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
  8. Duet, its affiliates and its sponsors are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any way to your use of the Service. Your sole remedy for dissatisfaction with the Service is to stop using the Service.
  9. If any provision of the Terms of Service is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby.
  10. The failure of Duet to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Duet and govern your use of the Service, superseding any prior agreements between you and Duet (including, but not limited to, any prior versions of the Terms of Service).
  11. Questions regarding the Terms of Service should be sent to support@duetpartner.com.

User Testimonials

  • "At first I wasn't sure about signing up for Duet, but I will never regret it! I love the huge variety of services on Duet since I can now keep my studio organized all in one place! The lending library was a great help during recital season and I got all my books back, which is a first! "
    Melody Siemens, Alberta Canada
  • "Duet saved my business and my love for what I do. The calendar makes it so easy to schedule students. The invoicing function ensures that all students know how much is due and when. The website feature has helped me to create an amazing web presence."
    Andrew McCormick, Bangor, Maine
  • "I don't know what took me so long to sign up with Duet. I was keeping all of my records on my computer with a hodge podge of Excel, Word, and Outlook Express."
    Stephanie James Hoffpauir, Broussard, Louisiana
  • "Everything that Duet offers: the website, the invoicing, the online payments... has greatly contributed to the success of my studio! It has brought a level of professionalism, that has resulted in the trust and confidence of the parents, which is absolutely invaluable to me as a teacher!"
    Brooke Baker, Portland, OR

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Our support team is available by chat 9 AM to 5 PM EST Monday through Friday and 8 AM to 10 AM on Weekends (except major U.S. holidays). You can send emails to support@duetpartner.com 24 hours a day, 7 days a week, and we'll reply during the next scheduled support hours.

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